COUNSELING
ASSOCIATES
OF MA & NH
Secure Video and Telehealth Sessions

Copyright Counseling Associates of MA & NH, LLC 2018. All rights reserved.
A Psychotherapy Practice
THE CORONAVIRUS COVID-19

If you have symptoms....

If you are experiencing symptoms call your primary care provider. If you do not have one call 211. You may also call 211 with general COVID-19 questions but you should expect to have a wait time before you speak with an operator. Symptoms may look like a fever, cough, tiredness, and difficulty breathing. Symptoms appear from 2 to 14 days after exposure, according to the CDC.

  • For latest updates and guidance from the CDC, click here.
  • For latest updates and guidance in New Hampshire, click here
  • For latest updates and guidance in Massachusetts, click here
  • If you are a parent of young children, see our RESOURCES page for new articles and links regarding COVID-19

To report suspect cases, call 603-271-4496 during office hours from 8:30 AM to 4:30 PM. If it is after hours call 603-271-5300 and leave a message.

As with any communicable disease, please:

Stay home when you are sick.  Cover your mouth
and nose with a tissue or sleeve when coughing or
sneezing.Wash hands often with soap and water
for at least 20 seconds. Hand washing is better
than hand sanitizer, but hand sanitizer is better
than nothing. Avoid touching your eyes, nose and
mouth with unwashed hands. Please stay home if
you are sick. Your health and the health of our
staff is a priority to us!

OUR TELEHEALTH SERVICES

Due to the Coronavirus outbreak and our desire to support community health by 'social distancing', Counseling Associates of MA & NH are providing services via online 'video telehealth' counseling sessions. If you have scheduled a video telehealth session you will be able to have a live video session with your clinician as long as you have a phone, computer or tablet with video capability. Our telehealth services remove barriers to care and allows you to receive customized, high-quality mental health treatment from the comfort of your own home.

To better equip you with the information you need regarding telehealth visits at Counseling Associates of Ma & NH, our clinical team helps answer some of your top telehealth questions.

What is telehealth?
Telehealth is a new way for clients to interact with their clinicians online using virtual technology. Depending on your situation, you and your clinician will decide whether phone, video,  email, mobile applications or remote monitoring is right for you.

Is telehealth just as effective as an in-person visit?
According to the American Telemedicine Association, studies have consistently shown that the quality of healthcare services delivered via telehealth are as good as those given in traditional in-person consultations. Telehealth improves access to clients and  allows clinicians to expand their reach beyond their own offices.

Are my telehealth appointments private and secure?
Yes, at Counseling Associates of MA & NH we feel it is of utmost importance to maintain patient privacy and keep information secure. Our telehealth services are designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a clinician online. Telehealth grants clients the opportunity to receive personalized, convenient treatment and follow-up care from their home or workplace, or from any private location. Oftentimes, clients can avoid the time, cost and stress associated with traveling to an in-person office visit.

What can telehealth be used for?
Telehealth treatment is available for a variety of modules, including but not limited to:
"    Individual Psychotherapy
"    Couples therapy
"    Family Therapy
"    Parenting Guidance

What is a telehealth session like?
A telehealth session is essentially the same as an office visit, but it is from the convenience of the location of your choosing. The location needs to be safe, private and have access to internet access if on video chat or a strong phone connection.

How do I get started?
If you are a current client please call your clinician.  If you are a new client, please call our office and ask about telehealth.



CORONAVIRUS PROTOCOL FOR IN-OFFICE APPOINTMENTS:

If you have scheduled an in-office session please be aware of the following:

  • The clinicians take their temperatures and monitor their health status prior to each day they will clients in person.
  • All clients coming into the office are asked about their health status.
  • The staff maintains safe distancing.
  • Masks are worn in common areas like the waiting room.
  • Hand sanitizer that contains at least 70% alcohol is available in the therapy offices and the waiting room.
  • We schedule appointments at specific intervals to minimize the number of people in the waiting room.
  • We ask all patients to wait in their cars or outside until no later than 5 minutes before their appointment times.
  • Pens and other areas that are commonly touched are thoroughly sanitized after each use.   Physical contact is not permitted.
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • Common areas are thoroughly disinfected at the end of each day.